Jaybird Tarah headphones keep turning off on its own

Shelli Morrison Weiss

• October 17, 2019 07:18

I just bought these last week. First used them yesterday. I am listening to Spotify, connected via Bluetooth to my laptop which is 18-20" away. They just keep shutting off after about 2 - 3 songs. I press the button to turn them back on and I hear the battery percentage then music starts playing again. This continues repeatedly all day long. Why won't they stay on/connected? I read through the community posts and FAQ and did not find a solution. I look forward to hearing from you. This is my 3rd jaybird product, I loved my X2's and wore them until the cable between the ear pods came apart. (I have also sent this by email to support)

1

• Official comment

  

  Bruce B.

  • October 18, 2019 22:23

  Hi Shelli,
  
  Thank you for reaching out. This definitely shouldn't be happening, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion
• 

  Andre Sigelmann

  • November 08, 2019 13:22

  Hello. I am having the same problem. I have tried resetting, recharging, removing the headphones from all connected devices. Nothing works. Everytime I turn it on it immediately and automatically turns off. Sent an email to customer support but have not yet received any response. Looking forward to receiving a feedback. Thanks.

  1
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  Anders Ekman

  • July 08, 2020 19:38

  Hi, I too have that same issue. While sitting still listening to music they usually turn off after 5-10 min. I thought I’d use them as headset at work, in Teams/Skype meetings etc, but this is even worse since I regularly lose connection every 3-5 min approx. In addition to this people’s ears often hurt when I call them using these, since there is an opening loud ”popping” sound.
  I have two of the Tarah Pro - both with the exact same problem. Would really enjoy them if this issue was resolved since the fit and sound quality is really something.

  1
• 

  Sliman Altayar

  • October 20, 2020 16:21

  I have the same problem

  0
• 

  Frank Kaul

  • October 20, 2020 18:18

  I have the same problem.  Can you post the solution?

  0

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