Not able to connect to my MacBook

Comments

4 comments

  • Official comment
    Bruce B.

    Hello Josevi,

    I appreciate you reaching out. Allow me to provide more information that will help with your concern.

    Multipoint allows you to be connected to two devices simultaneously. You can for instance be connected to your laptop and your mobile phone. While listening to music on your laptop you will be able to accept an incoming call on your phone.

    1. Ensure your earbuds are up to date. Connect to the Jaybird app to see if a firmware update is available.
    2. Ensure your Tarah earbuds are paired and connected to both devices. Follow pairing instructions.
    3. Make sure that only the two devices you want to connect to are turned on and in proximity

    Your Tarah can remember up to eight paired Bluetooth devices and can be actively connected two devices at a time. As for the compatibility, your Jaybird Tarah and Macbook should be compatible based on your success in pairing it with your IPhone.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

  • Josevi Abad

    Thanks so much Bruce for your follow-up.

    I did some research and unfortunately, the issue seems to be on the fact that Jaybird Tarah wireless bluetooth technology requires 5.0 version in the recipient device, not a lower version. Could you please advise whether this is the case? My Macbook has a bluetooth version of 4.2

    I really hope you can advise on the best way to reach a successful connection.

    Thanks again,

    Josevi 

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  • Molly Minatra

    Make sure your headphones are actually in pairing mode not just on. Hold down center button until you see white blinking light then they show up in the mac bluetooth list. 

    Not sure why it took this long to get a non-convuluted answer. I was having the same issue as it shows up on most other devices with no need to enter the official pairing mode. 

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  • Josevi Abad

    Dear Molly,

    Thank you sooooo much for your unexpected whilst extremely timely follow-up. I must admit I had given up on this and was not that happy with my purchase as I was able to use my earphones only on my mobile. However, your persistency and kind message with very simple and practical advice was spot on. I truly appreciate your efforts, which definitely made me love your brand again. I will definitely recommend your product to anyone.

    Thanks again and I wish you and your beloved ones all the best in these very uncertain times.

    Kind regards,

    Josevi 

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