Run Earbuds Not Charging / Flashing Red

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Josh Neve

• October 12, 2019 10:06

When trying to charge the earbuds using the case the lights on either side flash red, not green.

I've tried using different power sources and cables after reading through similar problems on other forums but still no luck.

Please advise. 

Thanks

0

• Official comment

  

  Logi_Bruce

  • October 15, 2019 18:57

  Hi Josh,
  
  Thank you for reaching out. This definitely shouldn't be happening, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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