Wire exposed next to remote x3



  • Official comment

    Hi acegera,

    Thank you for reaching out and posting your query. I'll be happy to help you with this one.

    First, I'd like to ask if you can share more about what happened, what you think might have caused this. I also recommend against wrapping the wire too tightly and avoid crimping the wire more.

    Store the buds in its original pouch or something more spacious.

    I've also sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

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  • Segolene Surrel

    Hi Bruce,

    I have the exact same problem, can you please get in touch?



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