connection issues with run xt buds and the jaybird app


1 comment

  • Official comment
    Bruce B.

    Hi Jacob,

    Thank you for reaching out with your concern, I am sorry to hear about what happened.

    I am afraid I am unable to replicate this issue. Have you tried to to connect the buds to a different phone or music device; or a device with a different OS?

    Also, you mentioned that the sound do not come out of the buds. Can you check if your Run XT is selected as default for media audio?

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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