Buds stop working when skipping songs (JayBird Run)

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Stan W

• January 02, 2020 12:31
• Edited

Best team of JayBird,

 

Whenever I listen to spotify, my buds work fine. I have the JayBird run. But sometimes, when I skip to the next songs, the buds suddenly stop playing music. In the mean time, spotify is playing the newly selected song.

This problem happens when I use the buds to go the the next song and when I use spotify to go to the next song.

When this happens, I can not turn the buds of manually. They do not respond: no LEDs light up of voice says that they are on or going off. The bluetooth on my phone keeps saying that they are connected with my buds, but the buds are not playing music.

The only way to solve this is to put them back into their charge case, so that the charge case will turn them off and on again.

 

I have bought the JayBird Run on the 4th of December 2018.

 

How can I fix this problem?

 

Thank you for reading my message, I hope to here from someone soon.

 

Best regards,

 

Stan Wijnen

1

• Official comment

  

  Bruce

  • October 09, 2019 20:41

  Hi Stan,
  
  Thank you for reaching out. I'll be happy to help you with this one. You can try a reset to try and fix this issue. I included both methods:
  
  To soft reset your right earbud:
  
  -Place your right earbud into the charge case and close the lid.
  -Open the charge case and remove your earbud.
  
  To hard reset your right earbud:
  
  -Turn off your right earbud by pressing the right multifunction button for 3 seconds.
  -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.
  -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.
  -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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• 

  Stan W

  • October 30, 2019 09:42

  Hi Bruce,

   

  Thank you for the respond.

   

  As I said in the original post, the soft reset did not work. But after doing the hard reset, the buds are working fine again!

   

  Thank you for the help!

   

  Best regards

   

  Stan Wijnen

   

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• 

  Stan W

  • January 02, 2020 12:43

  Best team of JayBird,

   

  The problem that I described in the first message has returned several times.

  To recap:

  When I skip a song on Spotify while I am using the buds (it does not matter if I use my phone of the buds to skip the song), the buds stop responding. I hear no music, but Spotify keeps playing music. My phone still indicates that the buds are still connected. And when I try to turn the buds of manually, they do not respond. There are no LEDs blinking or something like that.

  To fix it temporary, I use the soft reset. But even in the same session, I have encounter the problem again when I start skipping songs. To fix it a bit longer I hard reset the buds. But even after that, the problem returns.

  I hope to hear from someone soon.

  Best regards,

  Stan Wijnen.

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• 

  Geirmund Øverland

  • January 15, 2020 18:24

  I got my Run XT with the same problem.
  
  
  I have tried to
  - Update firmware.
  - Soft reset.
  - Hard reset. 
  
  None of the above helped. 
  
  Any solution for this?
  
  
  
  Best regards
  Geirmund Øverland

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