For the money, the mic quality sucks

Comments

19 comments

  • Official comment
    Bruce B.

    Hi Steve,

    Thank you for reaching out and providing your thoughts and findings. I'll be happy to help you with this one.

    I listed some of the things you can try:

    -Try a different call app.
    -Check you in-call phone volume settings
    -If you’re doing something active, try pausing the activity for the duration of the call.
    -If you are in the noisy area try moving to somewhere more quiet.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

  • Doug Rubinson

    Wow, this hasn’t been my experience at all. When I first started using for calls I would apologize in advance anticipating poor quality. I have stopped and no one has ever mentioned anything.

    0
  • Steve Stump

    Can you control it somehow?

    0
  • LUIS AC

    The voice is heard very badly, you hear a lot of background noise

    1
  • Wonee Hong

    Well it’s not an office use ear buds to start with. If you are after call quality and other functions should go after the new Jabra Elite 75t that’s releasing soon during October.

    0
  • Noah Foy

    These earbud arent really meant for taking calls. Theyre for runs and the gym so look into what kind of bud you are actually after.

    -2
  • Vjice00

    The mics are definitely terrible on the earbuds

    2
  • Maxim0858

    I have bad experience with mic on these buds as well. People can't understand what I'm saying and the background noice is too loud. It's quality is bad to a point, where these buds are totally unusable for taking phone calls or issuing voice commands to my phone.
    Saying that these buds are not meant for calls etc is beyond stupid. Why put a mic in them then in the first place?

    2
  • hammercon

    I understand the comments that Vistas aren't geared toward calls, but my X1s had much higher call quality than my Vistas. My wife's Jabra Elite Sports also have far better call quality. If I make a call or activate my voice assistant, it sounds like I put a shell up to my ear.

    I have come across a solution that I'd be curious to know if others can replicate. I'm on Android and I can't really think of a way to do this on iOS. When I'm experiencing this underwater-sounds situation, if I go into the Develop Settings of my phone and switch the Bluetooth Audio Codec to "default codec" (it's always been on SMC, which I believe to be the only codec the Vistas support), all of the background hissing will disappear immediately. I've tested this with my partner and she hears an immediate and vast improvement in the sound coming across from my end. The change seems to stick for awhile, but doesn't seem to be a permanent fix. I'm left scratching my head, but it does seem to point to at least my situation not being a hardware issue, but maybe something with how the buds and my S8 are communicating.

    2
  • Vjice00

    The thing is they could improve the mics with a software update but they will instead just put out a new better pair instead of just updating the ones that’s out. I know it can be done because I seen other brands do it when mics were terrible but it’s no money in it for them to do that so these are pretty much garbage to talk on🤷🏽‍♀️

    1
  • Yup1

    For the money it really doesn't make sense why the call quality is so poor.
    Ok it’s meant for running. Then why put a mic on it this bad. It’s an expensive earbud.

    Make no sense also that you have to stop whatever you’re doing remove the earbuds just to take a call.
    What if im in the middle of a jog or bike ride, i would want to break my rhythm and stride to take a call

    1
  • hammercon

    I did find that a somewhat recent firmware update did put an end to the unusable call quality situation that I was experiencing. It's still a long way from my X's or my wife's Jabras, though. Maybe half of the folks I regularly have calls with mention inconsistent quality, but at least the hissing is gone. 

    0
  • Robert Howell

    Unless I am doing something wrong with some hidden settings, these buds are useless for making calls, for the person on the other end there is delay which appears to clip the beginning of what I say, then there is the poor quality. 

    My wife has airpods as she has an Apple phone, her calls are perfect. 

    Considering the money I spent I would have hoped these buds would have at least the same call quality as the Jabra (I had narrowed my purchase to being between Jabra and Jaybird)

    For running they stay in place with no issues.

    Great sound for music on runs

    0
  • Vjice00

    @Robert H you aren't doing anything wrong these mic suck! The Vista's are missing a noise cancellation mic and some software improvement but just wait and look out for the new ones they bring out with better mics these will not get any software update or adjustment.

    0
  • Henrik Sonesson

    You know how it is. Got to milk the cow... There are two things I think that Jaybird should be completely open with in terms of selling their true wireless headphones.

    1. They are not compatible with watching videos

    2. They are not compatible with making phone calls

    These two things should be fully visible on the package and product information. By informing potential customers before they buy these expensive headphones Jaybird would also eliminate the dissatisfaction with the product as there would not be any expectations in regards to these parameters. Then again, who would buy them? Still great headphones for music during activity, would choose others still if I knew that I could actually do phone calls with them.

    0
  • hammercon

    Why aren't they compatible with watching videos? I haven't had any trouble with that. I definitely agree with the phone calls situation though. I guess it's nice to have a mic for voice assistant but it does seem to be generally unusable for calls and probably should be advertised as such. My wife just got the new galaxy bud +'s (her Jabra's kept dying) and other than a lower IPX rating, they're lower price, wireless case charging, and higher call quality is pretty appealing.

    0
  • Henrik Sonesson

    Maybe they've fixed the video problem with a firmware update, haven't checked that. But last time I tried the audio lags behind the video. This is due to the the pair of headphone are syncing their audio before actually transmitting the audio.

    0
  • Joshua Cantrell

    Does anyone even know where the microphone is on the Vista earbuds? I've poured over the product page and there isn't any mention of a microphone that I can see. Not sure I need a microphone, not my intended purpose for these. Superior fit, sound quality and battery life is enough for me. Just curious if anyone has even confirmed a microphone exists. 

    0
  • hammercon

    Joshua, try clicking on "view all specs" on the product page; it's mentioned in the "integrated microphone" section as well as in the product manual. 

    0

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