Jaybird Run Charging Case not holding a charge

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Matt Pierce

• October 08, 2019 18:49

My charging case will not hold a charge. If i leave it on the charger, it will flash green for about 10 seconds like it is charging, and then turn solid green for about 4 seconds, then flash again.

I can usually still charge my earbuds while the charging case is still charging, but every now and again, the ear buds just wont charge at all. this is extremely frustrating.

are there any repair options for these cases?

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• Official comment

  

  Bruce

  • October 09, 2019 20:46

  Hi Matt,
  
  Thank you for reaching out. I'll be happy to help you with this one.
  
  I listed some of the things I'd like you to try:
  
  Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.
  
  It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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