X4 red light cannot be turned off

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2 comments

  • Official comment
    Bruce

    Hi Martin,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    I've sent you an email with details on how we will proceed with this one. On the other hand, you can have the buds returned for a replacement or a full refund.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Ramsey Van Litsenborgh

    Just yesterday my buds also started with red light business. It's permanently illuminated and simply wont turn off no matter what you do. I have reset, repaired, charged to full, run battery, tried different charging source and lead. Out of ideas so think I will just them back to the retailer as this is running the battery down.

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