The left earbud of my x4’s isn’t working.

Comments

2 comments

  • Official comment
    Bruce

    Hi Sahib,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Please check the buds and make sure they're clean and free of debris.

    Follow the steps here to reset your buds:

    1.Turn your X4 earbuds off by holding the Middle Button until the LED illuminates red and then goes off.
    2.When your earbuds are powered off, press & hold the Middle Button for 5 seconds until the LED starts blinking green/red.
    3.While the LED is blinking green/red quickly double press the Middle Button. The orange LED will blink twice and you hear a ‘beep’ tone.
    4. Now your earbuds are reset and ready to pair. Go to your phone’s/music device’s Bluetooth menu and select X4 to re-pair.

    NOTE: When you reset your earbuds, you will lose any saved presets and any saved devices on the paired list.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Grant

    Same here..started with the left earbud, now it cannot even be re-paired to my i-phone. Attempted re-starting, factory reset, everything. Must be a manufacturer defect as I am seeing many others with the same issue. I've reached out to support and hoping someone can get back to me while it is still under warranty. 

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