Freedom fails to charge or power on - red LED blinks every 2-3s

Comments

2 comments

  • Official comment
    Bruce

    Hi Rob,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Please try these suggestions that can help to resolve the issue of your headset:

    - Charge the buds and the charging clip at the same time (one reason why the buds turn on only when the clip is attached is because the buds' internal battery is depleted)
    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Robert Wisbey

    Hi Bruce,

    Thanks for your generic reply. However, your advice does not resolve the problem.

    Please review my YouTube video quoted below, and advise appropriately.

    https://youtu.be/RxgDDmex8sY

    My guess is that the headset is faulty, and needs replacing.

    With Well Wishes,

    Rob

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