The specifics might be particular to Germany, but I'm sure the general process is the same across all countries. When I received my first pair of Tarah Pro, they didn't turn on nor charge. I'm guessing it is a software issue connected to drained battaries. I tried to contact support through the Jaybird Website, which forwarded to some Logitech site that was "temporarily unavailable". I then proceeded to call Logitech, which, after minutes of lecturing recorded by a trainee on their first day on the train station (really bad sound quality) redirected me to the Logitech Support page. Which was temporarily unavailable. After calling again I selected the "Other" option, waiting on hold for half an hour until I gave up. After calling again again I pressed "3" for "Audio devices" straightaway and this seemed to be too much for the system and I immediately got through to someone (So for anyone calling the German Logitech Support, press 3 immediately, it worked 2 times for me).
Anyway, the service staff was nice and I the matter was settled very quickly. Or so I thought. I received an E-Mail about all the things I should check, which I did. I replied and the next day I received a conformation for the replacement. Or so I thought. Because I didn't need to return the headphones, I had to send a video to prove they didn't work. I replied and the next day I received the conformation that it was forwarded to the warranty department and the new headphones would arrive in 5-7 days. After 7 days I wrote another E-Mail to ask for the status and the next day (You see the pattern here?) I finally got a conformation that the request was confirmed. Then there was an issue with the address, as both the invoice address and the shipping address were jumbled up on the UPS parcel. I noticed this and wrote an email to the support, but they said the address was correct. It wasn't, so I called Logitech again, who gave me the phone number of UPS, so I called UPS to change the address. That worked and now they're finally here and working.
I blame in no way the support staff at Logitech for the delay getting my replacement unit. They were friendly and helpful. But from a global company like Logitech and headphones worth more than $150 I expect a more streamlined Support system that doesn't seem like it has been planned and set up by interns during their first month.
As a last note: The procedure of not requiring or even offering the return of the defective unit shows to me that Jaybird has absolutely no interest to investigate the causes of defects in their products. Apparently they have decided, that a defective Jaybird product doesn't exist as "Jaybird branded products will be free of defects in materials and workmanship" [from the Jaybird Warranty page, https://www.jaybirdsport.com/en-ie/warranties-returns.html] and to ignore all facts that prove otherwise. I'm not mad I got a defective unit. It happens. But please, show us that you care about your customers and actually want to fix it.
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