Red light does not turn off - Hard reset has NO EFFECT



  • Official comment

    Hi Samwell,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

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  • Debbie Bain

    I have the exact same charging issues that the previous customer had. Charged completely and still res light stays on. I’ve done the factory reset twice and even thought the red light stays on after three hours charging the ear buds tell me it is fully charged. Without using the I checked 8 hours later and the battery was completely dead. I was able to link with Bluetooth on my phone after three hour charging but they will not hold a charge. Please inform me how to return to factory for replacement or repair. Thanks

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