Jaybird Tarah Pro Multipoint connection not working

Comments

5 comments

  • Official comment
    Bruce

    Hi Muhammad and mgioia,

    Thank you for reaching out and for posting here in the Support Community.

    I am sorry for any confusion. Please note that the Tarah Pro do not support Multipoint.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • mgioia

    How did you do a factory reset.. I'm following this

    https://www.jaybirdsport.com/en-au/jaybird-support/jaybird-tarah-pro/faq/troubleshooting/how-do-i-reset-my-earbuds.html

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    Factory reset: If either of the above does not resolve your problem we recommend resetting your earbuds to their original factory settings. Before starting this process please “FORGET” or “REMOVE” your Tarah Pro device in your Bluetooth list of discovered devices in your phone or music device.

     

    1. Turn your Tarah Pro earbuds off by holding the middle button until the LED illuminates red and turns off.
    2. When your earbuds are powered off, press & hold the middle button for 5 seconds until the LED starts blinking white.
    3. While the LED is blinking white, quickly double press the middle button. The LED will illuminate red briefly, and then the LED will start blinking white again.
    4. Your earbuds are now reset and ready to pair. Go to your audio device’s Bluetooth menu and select ‘Jaybird Tarah Pro’ to re-pair.
    5. Remember to reselect your favorite preset from the Jaybird App.

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    But it didn't work for me..

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  • mgioia

    @bruce,

    What about the Jaybird Vista's.. do they support Multipoint ?

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  • Muhammad Risalat Siddique

    Hi Bruce, how is that possible? The shop person actually checked and confirmed that both devices were connected through multipoint at the same time. Only after the firmware update it stopped working.

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  • AS H

    Hi all,

    So my headphones still connect to my old phone and my ipod but will no longer connect to my Garmin watch nor have they ever been able to connect to my new phone. What gives?

    Thanks!

    ASH

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