Jaybird won’t honor warranty

JayBirdStoodByTheirWarrantyInTheEnd

• September 28, 2019 09:19

JayBird have asked for unreasonable proof of purchase from the retailer before they replace the faulty headphone. I have provided them with all the proof of purchases legally required to be given by the retailer in the UK but they’ve asked for more proof. Turns out the x2 receipts and confirmations emailed by the online retailer are not enough. It also seems as though the individual has an axe to grind, and therefore being obtuse. Anyone else had similar issues with these scammers?

0

• Official comment

  

  Bruce B.

  • October 01, 2019 15:45

  Hello there,
  
  Thank you for reaching out and I am sorry to hear about your experience.
  
  I've sent you an email with details on how we will proceed with this one, as well as to get more information related to your concern.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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