Jaybird X4 Issues



  • Official comment

    Hi Greg and Caitlin,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

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  • Caitlin Chongyang McCombs

    This is exactly my issue as well! Whenever I dock my headphones to the charging port, I can sometimes hold the power button right after I pull it off the dock and it'll power on. But as soon as it connects to my phone it turns off and won't turn on again! I'm so confused because I just bought these in August. My X3s lasted like 2 years, so I would expect the same or better for these X4s. 

    Please advise on how to proceed, Jaybird Sport Team! Thank you!

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