I have submitted photos to customer service today documenting my worn wires on both my X3’s and X4’s. The X4’s were an “out of warranty” replacement for the 3’s. Now , the 4’s are less than a year old and the wires are already wearing through, but because the 4’s were a “one time” replacement, Jaybird won’t stand behind their product. I was offered a 30% discount from their website, but I can still get them cheaper on Amazon, so that’s no help at all. I would have posted the pictures here of proof but there is no way to attach them. This , I feel, is unacceptable. I understand the one time courtesy replacement, but the same problem occurring on two separate sets under NORMAL use is not ok. I have purchased every single X version since the original, but no more. If you can’t stand behind an issue like this, well. I’m done.
Oh yeah. I forgot to mention that the replacement X4’s are only two months old !!
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