Tarah Pros Won't Turn On/Charge: 2nd Pair



  • Official comment

    Hello Kevin,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    I've sent you an email with details on how we will proceed.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

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  • Ncearle

    Hello Bruce, 

    I am having the same issue as above. I was simply listening to music while working then they cut out and I can no longer turn them on or charge them. I've tried soft/hard/factory resets with no luck. I have had them for almost a month with no other issues when running (even in the rain) or simple listening (although I do have trouble connecting multiple devices). I have sent an email to support as well. Please let me know possible next steps.



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