Jaybird Run Xt no audio and buttons unresponsive after a couple of minutes of use



  • Official comment
    Bruce B.

    Hello Ollie,

    Thank you for joining the community and for posting your query. I can definitely help you with this one.

    I've sent you an email with details on how we will proceed.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

  • Joakim Blixte

    Hi. I have tthe same issue wirh the sound and controlls.

  • Dennys Santos Sobrinho


    After the recent update of Jaybird App v3.6.1 build 412 has again presented this instability mentioned by the user Ollie Ling.
    I had already reported this issue in an old version, and support emailed me with the reset and pairing procedure, but with each App update, having to do this is not smart on the part of the app developers Jaybird.

    You need to find another alternative to avoid this kind of situation, such as updating the firmware to a stable version.

  • JayBirdStoodByTheirWarrantyInTheEnd

    They really are a poor quality product. Check out their reviews on Trust Pilot. They refuse to honor their product warranty and outright lie to their customers.

    Good luck trying to claim on your warranty.


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