Upon removing the left ear piece from my ear, the metal part fell off the earphone. This is a small metal piece that the silicon/rubber ear tip that goes into your ear hooks onto. It looks like there is leftover glue so I suppose that this is how it's manufactured. When I put the pieces together, no sound comes out of the left ear anymore. I bought these from an approved retailer (Bestbuy) less than a year ago. How do I go about getting these replaced or fixed since it is still under the manufacturers warranty? Thank you!
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