1 comment

  • Official comment
    Bruce B.

    Hi Ashley,

    Thank you for reaching out. I'll be happy to help you with this one.

    Can you tell which model you have so I can assist you further? You can find this either on the box or the manual. You can definitely post pictures of your product here if you don't have any of the other information available.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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