Jaybird X2 Earbuds
My Jaybird X2 earbuds all of a sudden won't turn on, even though they are full charged (as evidenced by the green light when I plug them in to the charger). I've tried resetting them and the indicator light won't even blink. Please advise of a solution to fix them, as I love them and really need them!
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Official comment
Hello Misty,
This definitely shouldn't be happening but I appreciate you reaching out.
Please try these suggestions that can help to resolve the issue of your headset:
- Try a different power source/charger
- Computers are the best and safest method, as is anything 1 AMP or less.
- Car chargers produce a much greater power supply and should be avoided.
- Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
- To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
- Avoid charging your headphones after exposure to sweat.
- Make sure charging port/cradle is clear of any debris.Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
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