I feel robbed after buying the Run XT?



  • Official comment
    Bruce B.

    Hi Charles,

    Thank you for reaching out and for posting here in the Support Community.

    I am sorry to hear that they will not stay in your ears. I understand that you recently bought the buds. If you purchased them directly from us, please take advantage of the 30-day money back guarantee.

    You can find the return link here:


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

  • Amy Doster

    I'm sorry you have had trouble with yours, but I love mine.  I had to change tips and ear fins around until I found the perfect fit.


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