Jaybird Runs freeze and wont turn off

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JBF

• September 05, 2019 01:09

On several occasions over the past few months (maybe once a week), my Jaybird Run headphones get into a state where they come on, give the usual battery and connection sounds and words, and then do not play any audio. My phone shows them being connected. When they get into this state, they also cannot be turned off by long-pressing the buttons on the headphones. Manually unpairing does not change this. Turning off the phone does not change this. When they get into this state, the only thing I have found works is to put them into the case (which turns them off) and then reopening the case. Unfortunately that's not an option when I'm running with them, which is sort of the point of Jaybird *Run* headphones.

I think it *might* have to do with turning on the headphones while audio is actively playing on the phone, but I haven't been able to come up with any reliable steps to reproduce the issue. Sometimes after resetting with the charging case, it will happen again, other times it goes back to being just fine.

Any ideas? Do these headphones get software updates or resets?

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• Official comment

  

  Bruce

  • September 06, 2019 20:55
  • Edited

  Hello JBF,

  Thanks for reaching out and providing a detailed description of what's happening.

  Yes, please check if your Run buds are selected as default for media audio. The buds do not need to be connected to announce the voice prompts so it will be helpful if we can check this.

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  mac kot

  • September 06, 2019 12:02

  same problem here

   

  it happens for my when skipping songs in spotify, all the voiceover info about battery and connection blah blah...

  music plays, Im pressing any thin FF or Reverse and Jbirds freeze, nothing happens unless reset witch Etui

  I can reproduce it every damn time,

   

  its all play and fun when not messing with music controls on phone screen

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  JBF

  • September 06, 2019 23:11

  Yes, the headphones are set as the default, and they do announce "connected". Further, even if this were not the case, that still would not explain why the buttons on both earbuds stop having any affect, preventing me from even turning off the headphones.

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  Martin Andres Luna

  • September 13, 2019 12:30

  same here, when changing songs on Spotify both earbuds hang and cannot do anything but placing them again on the charging case. after that they'll be back on and be able to keep using them.

  super annoying problem, keeps happening every than and in some occasions more than once a day

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