Jaybird Runs freeze and wont turn off



  • Official comment
    Bruce B.

    Hello JBF,

    Thanks for reaching out and providing a detailed description of what's happening.

    Yes, please check if your Run buds are selected as default for media audio. The buds do not need to be connected to announce the voice prompts so it will be helpful if we can check this.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

  • mac kot

    same problem here


    it happens for my when skipping songs in spotify, all the voiceover info about battery and connection blah blah...

    music plays, Im pressing any thin FF or Reverse and Jbirds freeze, nothing happens unless reset witch Etui

    I can reproduce it every damn time,


    its all play and fun when not messing with music controls on phone screen

  • JBF

    Yes, the headphones are set as the default, and they do announce "connected". Further, even if this were not the case, that still would not explain why the buttons on both earbuds stop having any affect, preventing me from even turning off the headphones.

  • Martin Andres Luna

    same here, when changing songs on Spotify both earbuds hang and cannot do anything but placing them again on the charging case. after that they'll be back on and be able to keep using them.

    super annoying problem, keeps happening every than and in some occasions more than once a day

  • _ _

    Whats the solution? same here. Is there a firmware update available?


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