Right jaybird run stopped working



  • Official comment

    Hello Cees

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • Cees Guijt

    Thanks for answering.

    The strange thing is that there is the pulsing green light and after Some time there is the solid green light. But when I open the charger the earbud is not working. 

    What can I do ?

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