Earbuds not connecting after unpair

Comments

2 comments

  • Official comment
    Bruce

    Hi Jenny,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Some phones take time to forget previously connected/remembered devices. Can you leave your phone on an off state for at least ten (10) seconds prior to turning it back on and re-pairing?

    Also, I'm curious to know if this happens on other phones/devices or devices with a different OS.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Jenny Soh

    Hi Bruce, I did let my phone in off state for more than 10 secs. After multiple trials still the same problem occurred.

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