Left earbud stopped working



  • Official comment

    Hi Anthony and Mauricio,

    This definitely shouldn't be happening but I appreciate you reaching out.

    Please try these suggestions that can help to resolve the issue of your headset:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • Mauricio Soto

    I have the same problem. My X4 stopped to work after some weeks and the reset doesn’t work

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  • Anthony Bennett

    Hello Bruce, none of these have worked. The headphones turn on, and the right one works fine, its just the left one doesn't work at all. 

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  • Larry Shipp

    I'm having the exact issue with x3.  Right works fine but left not working.


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