Jaybird Runs won't charge at the same time when I put them in the case

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Gavin Hu

• September 01, 2019 05:04

I bought my jaybird runs almost a year ago and have been dealing with this issue for the longest time now. Whenever, I want to put my earbuds back into the case to charge it will only charge one earbud 90% of the time and i'll have to try 3 more times just to get both of them charging at the same time this is a huge inconvenience and I have tried almost every solution on this forum 

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• Official comment

  

  Bruce

  • September 04, 2019 22:22

  Hi Gavin,
  
  Thank you for reaching out. I'll be happy to help you with this one.

  Please share what troubleshooting steps you have tried. By default, the Right bud will lose battery faster since it is the master bud---the one that connects to your phone/music device.

  Hence, the left bud requires less time charging, depending on use.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  Gavin Hu

  • September 06, 2019 07:10
  • Edited

  hello Bruce I appreciate your quick response. Some of the troubleshooting steps were trying to hold the right earbud for 3 seconds then trying to reconnect to my phone. I believe it is something to do with the pins in the case itself on the right earbud which makes the charging the buds very inconsistent.

  Here is video proof of the problem I described:

  https://drive.google.com/file/d/10IjWU4VxxuhlsCCd9zJrM2wIoFAnlzTH/view?usp=drivesdk

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