My x4s right earbud stopped working



  • Official comment

    Hi Joshua,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Please check your buds are clean and free of debris.

    Here is a list of steps for the Factory Reset that will help resolve the issue:

    1. Put your buds in pairing mode. Turn the buds off, then press and hold the Power Button for more than 4 sec until you see alternating red/green LED.

    2. While the LED is flashing red / green double press the Power Button.

    3. The LED will turn orange and your buds will turn off.

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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  • Joshua Yuen

    I’ve tried all of the solutions above but none of them work...

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  • Tom Vaughan-Edwards

    Josh, did you get any reply? Mine have just started doing this and seems a lot of peoples have!




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