Jaybird X2 Controls Won't Work

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Tyson Brown

• August 27, 2019 02:48

The controls on my Jaybird X2 earphones have stopped working.  I can charge the earphones just fine.  But when I take them off the charger, they are automatically turned on and I cannot use any of the controls (volume, power, etc.).  The headphones' battery quickly drains and I need to charge again with the same results.  

I see similar issues reported here:

https://support.jaybirdsport.com/hc/en-us/community/posts/360032974894-Hi-The-buttons-of-my-Jaybird-X2-have-stopped-working-I-cannot-switch-the-earphones-on-anymore-Can-you-suggest-me-some-solution-to-this-Thanks

Is there anything I can do to fix this problem?

Thanks,

 

Tyson Brown

tysonbrown@gmail.com

415.297.9117

 

0

• Official comment

  

  Bruce

  • August 27, 2019 19:00
  • Edited

  Hi Tyson,
  
  Thank you for reaching out. I am sorry to hear about what happened to your buds.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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