Jaybird run right earbud stopped working

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taro anson

• August 26, 2019 21:34

My right earbud stopped turning on. When I put it in the charging case it charges and when I take it out the earbud turns on and says the battery is fully charged. The problem is that the earbud doesn't do anything once it is turned on. It wont even connect to my phone. When I try turning it off and back on it wont turn itself on until I put it back in the charging case.

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• Official comment

  

  Bruce

  • August 27, 2019 18:31

  Hello taro,
  
  Thank you for reaching out. This definitely shouldn't be happening, let me help you.
  
  Please observe the buds to further isolate the issue, you can connect the buds to a different device or a device with a different OS. Resets are also recommended, I included both methods:
  
  To soft reset your right earbud:
  
  -Place your right earbud into the charge case and close the lid.
  -Open the charge case and remove your earbud.
  
  To hard reset your right earbud:
  
  -Turn off your right earbud by pressing the right multifunction button for 3 seconds.
  -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.
  -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.
  -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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