Charging/battery Issues with now useless Tarah Pros

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2 comments

  • Official comment
    Bruce

    Hi Robin,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Please advise if you have tried to charge your buds using a different power source. If not, please try.

    I see that the computer's current is correct (1A), please take note of the voltage as well, keep it at 5V.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • RobinGardner4880

    Hi Bruce,

    Thenks for the reply, yes I have tried charging from both my computer & the 1A wall charger I have, with the same result - my Tarah Pros just turn off straight away.

    I'm pretty sure that all USB ports are 5v.

    Thanks

    Robin

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