Spotty Sound with Freedom 3 and apple watch

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Benjamin Sacks

• September 04, 2019 15:47

I really like my freedom 3 but the bluetooth signal seems to drop unless I have my apple watch ( or my iPhone for that matter )within 2 feet of the headset.  So when I am walking when my arm swings forward I hear music when it swings behind my body it gets spotty.  I found the same issue when I used my phone and had to wear an arm band on my right arm to keep the connection.  I actually stopped using them for a bit because of this issue and only used them at the gym when my phone was placed directly in line of sight of the right earpiece.  I really do prefer using them over my AirPods as the sound quality is so much better but to have the music drop and reconnect for every step is just flat out annoying.  I have reset them and cleared them from both the watch and the phone and reconnected so it seems as it is clearly a "line of sight" issue.  Is that normal? 

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• Official comment

  

  Bruce

  • September 09, 2019 16:38

  Hi Benjamin,
  
  Thank you for reaching out. This definitely shouldn't be happening, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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