X3s are fully charged but will not turn on.

Comments

3 comments

  • Official comment
    Bruce

    Hi Dylan and Arend,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Please try these suggestions that can help to resolve the issue of your headset:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    You can try to power the buds on while they're plugged in/clipped to the cradle.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Arend von der Lieth

    Same here - I can connect as long as the headphones are connected to the charger but as soon as I remove the headphones from the charger the headphones turn off.

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  • Justin Robin

    same here

    I can connect as long as the headphones are connected to the charger but as soon as I remove the headphones from the charger the headphones turn off.  please help

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