Won't power off! Red light stays on and drains battery



  • Official comment

    Hi Andrew,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Can you let the buds' battery drain to get it to turn off? Once on an off state, you can definitely do a Factory Reset.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • Rick Dinsmore

    Mine has done this from the very first time charging them.  I "forgot" them in my Bluetooth and now won't do anything but turn on and off (no connections).  Did this solve the problem?

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  • thomas andersen

    got the same problem. help.

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