Jaybird X3 Will Not Hold a Charge



  • Official comment
    Bruce B.

    Hi Hunter,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Please try these suggestions that can help to resolve the issue of your headset:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

  • Emily Michaels

    I am having the same issue and same frustrations.  I have only had these headphones for about a year and LOVED them up until last weekend when they just died on me.  I was on a run and they were fully charged when I left that morning and without warning, they just shut off.  I am incredibly disappointed.  I have been raving about these headphones to people, but there is no reason headphones at this price should not last more than a year.  

    I have followed the suggested updates and none have solved my problem.  The headphones charge fine, but completely die within an hour even when they are turned off.  I will turn them back on and they will suddenly be at 20% battery. Please assist!


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