Right side dropping out at the controller due to loose wiring



  • Official comment

    Hi Chris/Arayan,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Please check your buds are clean and free of debris.

    Here is a list of steps for the Factory Reset that will help resolve the issue:

    1.Make sure your buds are powered off.
    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.
    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • Arayan

    The same problem has occurred with my X3..it was all good till this very morning 30/8/19...suddenly a loose wiring like problem started in the right side earbud ...
    No extensive pulling or no physical damage whatsoever...
    (Also a lil over 2 year Australian warranty )

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