Broken jaybird run tip

Shelby Nielson

• August 26, 2019 03:55

I’ve had my earbuds since christmas last year (2018) and when I pulled the earbud out of my ear, the metal bit that the silicone tip fits on separated from the rest of the headphone. My left headphone no longer plays audio as a result. Is this covered under a warranty or is there some other way of fixing them? Thanks in advance. I love these so much and very sad that this has happened. Thanks in advance!!

1

• Official comment

  

  Bruce B.

  • August 26, 2019 17:09

  Hi Shelby,
  
  Thank you for reaching out. I am very sorry to hear about what happened.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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