I have a set of the black X3 earbuds. The rubberized coating on the cable where it meets the bottom (volume down button side) of the remote is coming apart. The rubber is tearing away from where it meets the plastic remote and the wires inside are becoming exposed. The photo should show some of the red wire peeking through. The hole is small, but has gotten bigger every day. Someone posted a similar issue on the forum and was told to contact customer service in this manner so that is what I am doing.
Is there any way to have this issue repaired or the headphones replaced? Once the tear progresses far enough, it is just a matter of time before the electronics inside become damaged...
Please let me know what my options are.
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