No response from customer support

Comments

3 comments

  • Official comment
    Bruce

    Hi Ang85,

    Thank you for reaching out. I am sorry to hear about your experience.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on

    1 800-025-544.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Ang85

    So we have gone from good communication and requesting receipt of purchase. I supplied this and since then It’s now been 48 hours and no response. I find it strange that there was constant communication and now that I have submitted my receipt for a replacement of earbuds there is no response. I’m very unhappy with customer service from your company

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  • Bruce

    Hello Ang85,

    I appreciate you for following up on your request.

    I see that there was an email to you with regard to the warranty claim. Please check that out and reply if necessary.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-au/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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