No response from customer support

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Ang85

• August 25, 2019 10:48

I emailed two weeks ago in regards to my left ear bud not charging fully AGAIN and have tried all Troubleshooting options and my husbands won’t stay connected. I have had no response. Extremely unsatisfactory customer service and disappointed in our purchases

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• Official comment

  

  Logi_Bruce

  • August 26, 2019 17:15

  Hi Ang85,
  
  Thank you for reaching out. I am sorry to hear about your experience.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on

  1 800-025-544.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  Ang85

  • September 04, 2019 02:29

  So we have gone from good communication and requesting receipt of purchase. I supplied this and since then It’s now been 48 hours and no response. I find it strange that there was constant communication and now that I have submitted my receipt for a replacement of earbuds there is no response. I’m very unhappy with customer service from your company

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  Logi_Bruce

  • September 06, 2019 21:01

  Hello Ang85,

  I appreciate you for following up on your request.

  I see that there was an email to you with regard to the warranty claim. Please check that out and reply if necessary.

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-au/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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