My experience with Jaybird x3 buds

When I first got my x3 buds I didn't use them much due to the reason that they weren't working properly ( bad connection with Bluetooth) in and out side my home...this was a problem that was know that was happening with the x3 buds. I did contact support and told them about my issue but I was told to do a restset and I was given a case # (04446115) in case things got worse in the future but other then that nothing was done and till this day I now believe I did get defective buds. I didn't use my x3 for over a year and 3 weeks ago I decided to take then out of the box and give them another try and everything seemed fine till they stopped working... the red led light doesn't go off when I connect the buds to the charger and the buds don't charge at all and I have already tried everything to fix this issues but unfortunately nothing worked that was recommended. I did email support but I was told they couldn't do anything due to it being out of warranty. Even though I had already had a case with them since the beginning when I bought my earbuds.
Thank you for taking the time to read my experience and I hope this helps anyone who might be having the same issue and for any future buyers.

Official comment

Logi_Bruce

August 26, 2019 18:40

Hello Jerry,

Thank you for joining the community and for posting your query. I can definitely help you with this one.

I've sent you an email with details on how we will proceed.

The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion

My experience with Jaybird x3 buds

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