When I first got my x3 buds I didn't use them much due to the reason that they weren't working properly ( bad connection with Bluetooth) in and out side my home...this was a problem that was know that was happening with the x3 buds. I did contact support and told them about my issue but I was told to do a restset and I was given a case # (04446115) in case things got worse in the future but other then that nothing was done and till this day I now believe I did get defective buds. I didn't use my x3 for over a year and 3 weeks ago I decided to take then out of the box and give them another try and everything seemed fine till they stopped working... the red led light doesn't go off when I connect the buds to the charger and the buds don't charge at all and I have already tried everything to fix this issues but unfortunately nothing worked that was recommended. I did email support but I was told they couldn't do anything due to it being out of warranty. Even though I had already had a case with them since the beginning when I bought my earbuds.
Thank you for taking the time to read my experience and I hope this helps anyone who might be having the same issue and for any future buyers.
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