X3's will not turn on and constant green light when charging

Comments

11 comments

  • Official comment
    Bruce

    Hi Warren and Paul,

    Thank you for reaching out. This definitely shouldn't be happening.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Paul Hugunin

    Hope to see an answer. I have the exact same situation that just happened today. It just shut down during the middle of use and hasn't come on since.

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  • Bryan Varra

    This happened to me a few days ago as well. Any updates?

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  • Warren Drake

    I was put in touch with support and when they discovered but I was not in the USA I was informed that I would be referred to UK support and I would be contacted within 24-48 hours.

    That was 40 hours ago and I haven't heard anything yet......

    All in all very frustrating especially as I purchased my X3's direct from jaybird.com

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  • Markos Asimakopoulos

    I have the exact same issue. Green light when charging, but completely dead and non responsive when off the charger. Can you please let me know if anyone hears back ?

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  • Warren Drake

    I'm still waiting to hear from UK support.

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  • Markos Asimakopoulos

    I have contact them on the chat interface. They have taken my details (serial number, order confirmation etc.) for a warranty claim. I will let you know what the outcome is

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  • Peter P.

    Experiencing this EXACT same issue. Granted my X3's are over a year old, definitely realized they were no longer under warranty. Called into support anyway to see if there were any additional troubleshooting missed, or replacement program, etc. Very happy with them up until they suddenly stopped working while being charged over-night. Went through the typical suggestions to reset, tried charging with another outlet/port/amperage, etc. The X3's are totally unresponsive asides from green light on charger. Agent said he would speak to a supervisor and get back by EOD after taking my contact number. That was almost 2 weeks ago. I replied to the case ticket email 2 days after initial call; no response. Submitted an update request email via Community email. This generated a new case number; still no response. A week later the agent replies noting that the headphones are out of warranty (we already established this on the original call) and that the best he can do is offer a discount code towards the purchase of a replacement set. Replied to email saying, "Yes, please.". That was almost a week ago, still no response. Would have gladly purchase a new set, though now a pretty disappointed with the support service/communication and seeing a small trend of these issues.

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  • Wai Hlaing

    I am also having the same issue . Please help !

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  • Erick Cabeza Figueroa

    Hello everyone , I am having the same issue since yesterday , I love my jaybirds but now they have become unresponsive are there any solutions to this issue ? 

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  • Clarence Ndlovu

    Hi all, I've been having the same issue for the last few days. The light is green when they are charging but they're not turning on.

    Anyone having any luck with Bruce or any other support?

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