My Jaybird x4 red light just does not turn off



  • Official comment

    Hi Shivendra and Jrs9794,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Let's do a Factory Reset to help resolve this:

    1. Put your buds in pairing mode. Turn the buds off, then press and hold the Power Button for more than 4 sec until you see alternating red/green LED.

    2. While the LED is flashing red / green double press the Power Button.

    3. The LED will turn orange and your buds will turn off.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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  • Jrs9794

    I’m having the same issue and I had it with my X3’s before too.

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  • Jrs9794

    I tried that and the light remains on and red.

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  • Shivendra Selvam

    Hi Bruce,
    I would like to highlight that I have gone through all the posts on the community, tried all the reset options. The issue still persists. I have even raised a ticket on your website and no one has bothered to reply. My ticket number 1349197. What is the solution. Please don’t give the same standard answers

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