Ear buds Left not working

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2 comments

  • Official comment
    Bruce

    Hi Rodney,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Here is the Factory Reset instructions that might help resolve this problem:

    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.
    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.
    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.
    -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.

    You can also try re-establishing connection between the left and right earbud using the steps found on this link:

    https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-run/faq/troubleshooting/my-right-jaybird-run-bud-plays-music-and-my-left-bud-says-connect-other-earbud-when-i-press-the-button-what-do-i-do.html

    Please note that your Jaybird Run XT comes pre-installed with the latest firmware. At this time, you need not update the firmware.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Kathy Siekierzycki

    I am having the same problem. Did you find out the warranty process or how to talk to a human?

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