Jaybird Run quiet again

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Jeff Rosen

• August 14, 2019 12:47

Nothing has changed, but even at full volume on everything they aren't very loud. Firmware is current, volumes up on all parties, eq maxed and nothing has changed as far as my phone, no settings have been touched. Went for a run the other day they were loud, used them today and they are quiet. super frustrating. Most likely will replace with another brand as this seems to be an issue with your buds.  Sucks because they have been pretty good for the time I've owned them now almost unusable. Could barely hear the music over my mower too...

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• Official comment

  

  Bruce

  • August 14, 2019 18:33

  Hi Jeff,

  Thanks for reaching out. This is definitely not an expected behavior.

  Can you check if the buds are clean and free of debris? You can take out the ear tips before you attempt to pick or wash them.

  Feel free to reach back to us by replying to this post, your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  Jeff Rosen

  • August 14, 2019 18:38

  Yes, everything is clean... No blockages... Just less volume out of nowhere...

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