Tarah Pro coming apart

Comments

19 comments

  • Official comment
    Logi_Bruce

    Hello Anne and Max,

    Thank you for reaching out. I checked your tickets and endorsed them so we can take care of your concern. Please wait for instructions there and continue replying using that ticket.

    @kareem, please reply to this post if you're experiencing the same problem.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Max Davydov

    I have exactly the same problem. Submitted a ticket as well. No response yet. To be honest, I'm a bit disappointed that we have such problems with such expensive headphones...

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  • Max Davydov

    As I understand it will get worse with time

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  • kareeem

    Yes it will.

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  • kareeem

    The top layer of rubber is completely separated, leaving the controls exposed.

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  • Anne Fink

    Max, that's how mine looks too. Separation started up by + button but I can now see it is starting to lift near the middle like yours. I'd prefer not have to deal with it at all but for the price we pay I would at least expect an appropriate response.

    Sadly this isn't my first negative experience with them. I ordered extra charging cradles earlier this year. They went out of stock after but they never reached out to me. I had to call them wondering why I hadn't received a shipping confirmation. Turned into such a fiasco I ended up having to get Paypal involved to refund my money.

    Needless to say this will be the last product I buy from them unless something miraculous happens. And they won't like my response if they continue to ignore me.

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  • Roberto Ceron

    I am also having the issue, I have filed a ticket, I highly recommend anyone who has this to do this as quickly as possible. This small hole will only continue to get worse as time goes on as others have mentioned. I hope everyone gets a replacement facing this issue. 

     

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  • Davide Magistri

    Same issue here. Did you get a reply to your tickets?

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  • Max Davydov

    Support already contacted me. But the conversation is a bit slow(

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  • Davide Magistri

    Thx for the reply Max.
    Your photo here is 7 days old and they still didn't take any action...
    I am gonna wait till the end of this week then I let everything in the hands of PayPal.
    I supposed it's a premium product with a premium service...
    I hope to be lucky with the support.

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  • Max Davydov

    I really love Jaybird products so much. These are my second headphones from them. And I sure was looking forward to buying a "true wireless" pair in the future. But now I don't know really...

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  • Davide Magistri

    Quick update.
    I've just called the customer care, in no time they opened the ticket for the process of replacemnt of my damaged earphones.
    It can take up to 10 working days, but I had a clear reply about the whole process.

    When they will close the process I am gonna receive my new earphones.

    I hope I've been helpful to someone.

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  • Max Davydov

    It's been 14 days from the creation of this topic and since I created a support ticket. However, nothing concrete has happened in my case yet. How is't going for you guys?

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  • Anne Fink

    I did start receiving responses to my initial ticket that I had logged once I started crabbing here and other social media outlets and received my replacement headphones last Monday. So I logged my original ticket on Aug 8th. Finally received an email from support on the 13th asking for a pic of the damage, the purchase receipt and the serial number. They also wanted to know if I knew what caused it. The next day they asked for a pic of.the damage again this time taken with a piece of paper with the ticket number written on it. On the 15th they said they would be shipping a replacement on the 16th I received a tracking number and on the 19th I received the buds.

    All in all not the worst turn around but I did feel like I had to bug them to get the ball rolling. By contrast, I have a Hydroflask canteen that started to leak. Hydroflask had a new lid on it's way to me within 2 days of me making the initial claim. So this is somewhere that Jaybird and Logitech could improve drastically. But for now I'm satisfied. Hope it works out for you.

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  • Max Davydov

    Now I'm on this phase: "The next day they asked for a pic of.the damage again this time taken with a piece of paper with the ticket number written on it". Hope soon it will be over and I receive my headset.
    But definitely there plenty of space for growth in this area for jaybird (Logitech)...

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  • RobertLanger8267

    You may receive another pair Max, but it is highly likely that the same thing will happen again.

    I've received 2 replacements and all three pairs have experienced this same issue.

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  • Max Davydov

    Sad to hear it. So what do you think to do now?


    By the way, Jaybird has already sent me a new pair... Hope everything will be okay for me. Fingers crossed! If it will indeed happen again, there is no choice but to move to a true wireless option.

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  • RobertLanger8267

    You could try to return them from where you bought them or if you don't want to take your chances again, sell them.

    I'm going back to the store today to try and return them for the third time, but I will not exchange them for another set of Tarah Pro. I'm hoping they'll let me buy something like the Jabra 65T.

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  • RobertLanger8267

    Returned them for a full refund and bought the Jabra Elite Active 65T instead. After 2 1/2 years as a Jaybird customer and 6, yes 6!!!!! failed devices (3 X3s and 3 Tarah Pros), I'm done. 

    Good luck all, you'll need it.

     

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