Freedom f5 nonresponsive

Comments

2 comments

  • Official comment
    Bruce

    Hi Bri Co,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Please try these suggestions that can help to resolve the issue of your headset:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Brian Corr

    Hi

    As mentioned, charging is fine. The cable is fine, i can update the firmware. Won't factory reset. I have tried all of the obvious things. Please do give me a reply that isn't just the same copypasta that every question here gets :/

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