My Jaybird X3 still dont work



  • Official comment

    Hi Saul,

    Thank you for joining the community and for posting your query. I can definitely help you with this one.

    Here is a list of steps for the Factory Reset that will help resolve the issue:

    1.Make sure your buds are powered off.
    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.
    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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  • Saul Jimenez

    I tried this but I couldn't even hear the double tone at the end, my earphones truly don't work, this is not what I expected from your product to happen when it hasn't even been a full year. Can I send my earphones back to you so you can repair them or something?

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