Vista left/right balance issue

Comments

38 comments

  • Lucas

    Right bud is almost quiet today while left is ok, latest firmware...

    1
  • pacob64945

    Same issue here, i'm returning them back

    Left is os much louder, no way this is normal.

    1
  • Yohannes Belachew

    Same here...right bud much quieter than left. Back they go!

    1
  • Douglas Aguirre

    Had this happen within 15 days of purchase. Went back to Best Buy and exchanged them. If it happens again, I'm going with Bose soundsport ones.

    0
  • leohart

    I am still experiencing this panning or phasing using the Vistas on firmware v1.1.6 with my Macbook Pro 2018 model.  Was this fixed for everyone else?

    0
  • DWE

    I also have this issue with a macbook pro, but not with music, just with Zoom and Google Hangouts. Also now experience with voice calls. Firmware up to date, Vistas are a week old...

    0
  • leohart

    Agreed. It seems to be most prominent during speech vs music.

    0
  • leohart

    I was able to resolve this.  The problem occurs for some devices with both a microphone and headphone capability.  Headphone bluetooth is high quality AAC.  The microphone causes it to drop to a lower codec.  Quick fix: go into our audio settings and move the audio input to your laptop microphone and keep the output on the vistas:

    https://appletoolbox.com/bluetooth-headphones-sound-issues-macbook-fix/#Donrsquot_use_the_microphone

    There are also some suggestions around using a bluetooth utility embedded in xcode to disable the lower quality audio but I didn't find it sticky.

    The toothfairy app mentioned in the above article did work well for me.

    0

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