Charging case LED does not light up when charging.

Comments

2 comments

  • Official comment
    Bruce

    Hi Joe,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Please advise if you have tried to connect to a different power source and what the results are.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Melissa Schenck

    I have a jaybird run XT case that has a gold prong that connects to the earbud to charge that has broke off. It has never been dropped or damaged and all I seem to get is a run around with the customer support number. All I need is a new case so I can charge my buds that I've only had since march of this year. I paid 179.00 for these and this should not have happened. I'm tired of getting a run around. I sent the pics, now send me a new case!

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